FAQs

Why should I choose SellBitcoin™?

There are plenty of other platforms and brokers that sell cryptocurrencies, and a bitcoin is a bitcoin regardless where you get it from.
However, SellBitcoin™ has a couple of unique selling points that make us worth your while:
Coins within two minutes. When you make a payment with a verified paypal account you will receive your coins within two minutes.
Live support. Every business day from 09:00 - 22:00 and on weekends from 12:00 - 18:00 our support agents are there to help you out with any questions you might have. (UTC)
Reliable. When you decide you want to sell bitcoin, you want to do that with a company that you can trust.

Do I have to send a picture of my identity card or passport?

No you do not. We are not under AML/KYC policy.

Can I send coins from an exchange to the Sellbitcoin platform?

Since cryptocurrency prices can often be quite volatile, we offer a long timeframe for which your sell order will remain open and your coins to reach us.
Sending coins from a platform and selling them to us is not against our terms and conditions.

I’ve sold coins on your platform, when will the money be credited to my bank account?

When you sell coins on our platform we aspire to process the payout as soon as possible.
On business days we process payments multiple times a day. As soon as the payment has been made, it usually takes 1-2 business days for the payment to be credited to your bank account.

We are backed up by the most important Cayman Islands banks:

Cayman National Bank.
Alexandria Bancorp Ltd.
Alhambra Bank & Trust Ltd.
Trident Trust Company Ltd.
Cainvest Bank & Trust Ltd.
Fidelity Bank (Cayman).
Merril Lynch Bank and Trust Company Ltd.
Queensgate Bank & Trust Company Ltd.

Can I sell bitcoins anonymously?

We do not require any kind of id card or passport from you.

By what methods can I contact support?

Since cryptocurrencies are still very new, we can imagine it's nice to receive some support in something like placing an order. We are here to help every day of the week.
We offer support by email, chat, and phone. For live support, you can reach us at the following times:
On working days: 09:00 - 22:00
During weekends: 12:00 - 17:00
Visit our contact us page.